European Motorcar Service
CODE OF ETHICS
- To perform high quality repair service at a fair and just price.
- To have a sense of personal obligation to each customer.
- To recommend the services, repairs and maintenance to the car owners that are necessary to maintain the vehicle in safe working order.
- To use only products which are safe and provide service that equals or exceeds that recommended by the vehicle's manufacturer.
- To service and repair the vehicles in a timely manner and to keep the customer informed of any and all changes including completion times.
- To give the best customer service possible and, in the case of any disputes, to provide a prompt and amicable resolution.
- To ensure that my entire staff conducts themselves in a professional manner and in keeping with the high standards of the automotive industry.
- To notify the customer if appointments or completion promises cannot be kept.
Scot M.Moving from another state , I was looking for an independent repair shop near me that had the knowledge of foreign auto's, specifically BMW and Subaru. I took my wife's 528i in for a oil and filter change. They did a courtesy check of the car and recommended service for the next time I brought it in. Also, scheduled an appointment with them to look at a water leak that happened when it rained. They were able to diagnose the issue and fix it. Will be bringing all my family autos there from now on. Thanks guys!
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