Know Your Rights
Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.
Will the insurance company guarantee your work?
We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.
Who pays for repairs?
It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.
Do I have to accept the insurance company's appraisal of damage?
No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.
Do I have the right to a rental car?
If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.
If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.
Want more information on your rights? To make an appointment, call us at 417-725-2745 or make an appointment online!
Know Your Rights
Moving from another state , I was looking for an independent repair shop near me that had the knowledge of foreign auto's, specifically BMW and Subaru. I took my wife's 528i in for a oil and filter change. They did a courtesy check of the car and recommended service for the next time I brought it in. Also, scheduled an appointment with them to look at a water leak that happened when it rained. They were able to diagnose the issue and fix it. Will be bringing all my family autos there from now on. Thanks guys!
Took my SUV to them, they were honest and worked with me on my short schedule.
Excellent service, very quick and fair pricing. I groaned as my check engine light came on after my BMW X3 warranty expired 3k miles prior and I knew anything BMW would be complicated. Joe helped get my car in the same day, part was delivered quickly and repairs done while I was at work. Thanks for your fast and friendly service!
I've been using European Motorcar Service for about 3 years now, first to service my Mini Cooper and now my BMW. I love these guys. They know what they are doing, they are friendly and helpful... and they have reasonable prices. They always try to get the best parts for the most inexpensive price. Sometimes I need to wait a few days for those parts to arrive, but it's so worth it to receive reliable, knowledgeable service and significantly better prices than the dealership.
Was a pleasure to meet Joe and his wife . Really appreciate the way my car and I were treated .The down to earth approach to relating the problems and advice on which should be fixed now and which could be fixed at a later date was refreshing and appreciated.I'll definitely be back!
Euro... going to love their service and prices!! Best ever hands down!!